Dymund Lyfe Limited Refund Policy
Last Updated: 2nd December 2025
At Dymund Lyfe Limited, we honour every woman who invest in her healing, growth and purpose. Since our services include digital access, spiritual guidance, personalised work and intellectual property that is delivered instantly or prepared specifically for you, all purchases are final. This Refund Policy outlines what you can expect when making a purchase from us. By completing any transaction, you acknowledge and agree to the terms below.
Digital Products
All digital items including but not limited to eBooks, journals, planners, templates, workbooks, declarations, audio files, guides and downloadable resources are non-refundable. These resources are delivered immediately upon purchase, therefore cannot be returned or exchanged. We encourage you to review the product descriptions, landing pages where appropriate carefully before making your purchase.
Online Courses and Pre-recorded Materials
All self-paced programmes, digital masterclass or webinars, video-based trainings, replays and pre-recorded workshops are non-refundable once access has been granted unless otherwise stated prior to the purchase. This includes any course that is hosted on a third-party platform or accessed through a private member area. Once you receive immediate access to frameworks, teachings, curriculum and proprietary content, refunds cannot be issued even if you decide that the programme is no longer suitable for you, your schedule changes or you simply choose not to continue with the programme.
If you are unsure whether a specific program aligns with your needs, please kindly set a free consultation call via the information available on the website or you can contact us via email on vye@dymundlyfe.com so we can go through certain information and guide you appropriately prior to you enrolling in the particular programme.
Live Coaching Experiences & Group Programs
Live group coaching programmes, cohort-based experiences, hybrid programmes and guided community containers require advance planning, curation, energy and preparation. When you enrol, a space is held for you personally, and that space cannot be transferred or refunded.
These programmes include live calls, community support, accountability, structured curriculum and personalised guidance. Because of the nature of group transformation work, payments are non-refundable once the programme begins. Lack of participation, missed sessions, absence from calls or inability to attend does not qualify for a refund. You are responsible for showing up and making use of the support provided.
If you choose a payment plan, you are committing to completing all instalments in full. Removal from the programme, whether it is on a voluntary basis or due to a breach of our community guidelines does not cancel the remaining payments.
Private Coaching Sessions
All 1:1 coaching sessions, whether they are monthly, one off, connection or clarity calls, intensives, half days or VIP sessions are non-refundable. Your session is reserved exclusively for you. Your session has been reserved exclusively for you. This includes preparation time, prayerful guidance, customised strategy building and the allocation of dedicated hours in our schedule.
If you need to reschedule, you may do so within the timeframe provided in your booking confirmation. Missed or abandoned sessions cannot be refunded or rescheduled. If this is not done, there is a chance that we may no longer accept you as a client in future as you have broken our guidelines and agreements. Refunds are also not granted for missed or unused sessions, as the time was already allocated for your growth and support.
Publishing & Creative Services
All services related to publishing including but not limited to editing, formatting, proofreading, cover design, typesetting, consultation and done for you creative support is non-refundable. This includes deposits, instalments and payments made once the work has begun. These services involve significant preparation, expertise, technical labour and collaboration with third party service providers and platforms. Dymund Lyfe Limited is not responsible for delays, printing errors or issues that arise through external companies such as Lulu, Ingram Spark or Amazon KDP.
You are responsible for providing complete, original and legally compliant manuscripts. We do not provide refund for dissatisfaction that results from client revisions, changes or delays.
Membership Subscriptions
All payments for memberships of any kind including but not limited to Queens of Virtue are final. These are also recurring and are charged automatically so kindly review and ensure this is the path you want to take. Since you gain access to exclusive teachings, community spaces, resources, calls and digital materials, we cannot offer refunds.
If you cancel your membership, you will retain access until the end of your current billing cycle. No refunds will be provided for unused time, partial months or lack of participation. Cancelling your subscription only prevents future charges and doesn’t refund past payments.
Events
Tickets and registration for events whether they are virtual or in person are not refundable. If an event is postponed, your ticket will be transferred to the new date. If an event is cancelled entirely by us, we will notify you of the next steps.
We prepare for invents in advance and this may include creating workbooks, designing print or online materials, setting up the technology needed, preparing the teaching content and securing spaces. Therefore, the tickets cannot be refunded to you. Where available and possible, replays may be provided but this not guaranteed unless it is stated at the time of purchase.
Accidental Purchases
We kindly request that you review your order carefully as all purchases made through Dymund Lyfe Limited are final. Please note that we don’t provide refunds for accidental clicks, duplicated purchase, mistaken product selections or purchases that were made without fully reading the product descriptions. This includes in situations when the customer later realises that they chose the wrong item, misunderstood the nature of the product or did not intend to complete the transaction.
We understand that genuine errors can occur so if you believe that a technical system fault resulted in a duplicated payment or an unexpected charge, please contact us as soon as possible so we can investigate the matter. In such cases, we will review our system logs and payment records to determine if the issue occurred during processing. If this is a confirmed system error that took place, then we will take the appropriate steps to resolve it and come to the correct resolution.
Please note that “change of mind”, lack of usage or buyer’s remorse does not qualify as an accidental purchase. We strongly advise customers to read all product descriptions, sales pages, access details and service information before making any purchase to ensure that it aligns with your needs and expectations.
Payment Plans
Payment plans exist to make programmes more accessible. When you choose a payment plan with Dymund Lyfe Limited, you are entering into a full financial commitment for the entire programme, service or package that you have selected. A payment plan is simply a flexible way for you to complete your investment over time therefore it is not a subscription that you can pause nor is it a monthly arrangement that allows you to opt out before the balance is completed. By enrolling in a payment plan, you agree that the full amount remains due regardless of any changes in your circumstances.
If at any point you decide not to continue, choose not to participate, fall behind, or become unable to attend live sessions, your payment plan will still remain in effect. Access to a programme does not diminish the responsibility to honour the agreed payments because resources, preparation, content creation, coaching access, back-end systems and your personalised space within the programme are established from the moment you enrol.
If an instalment payment fails for any reason, you will be notified and expected to resolve it as soon as possible. Continued missed payments may result in temporary suspension of access until the account is brought back into a good standing. If communication is ignored or payment remain outstanding, the matter may be escalated and handled through the appropriate recovery channels which may also affect your credit ratings as we report payments to credit reporting agencies.
Our aim is never to penalise but to maintain fairness, protect the integrity of our services and honour the considerable time, planning and spiritual labour that has been poured into every programme. If you ever anticipate difficulty with an upcoming instalment, we strongly encourage you to reach out in advance so that we can support you responsibly and also discuss the best way forward with you.
Please note that all payments including full payments or instalments cannot be refunded.
Chargebacks & Disputed Payments
If you experience an issue with your purchase, please contact us directly so we can assist you. Filing a chargeback without giving us the opportunity to resolve the matter first will result in immediate removal from all programmes, memberships, platforms and digital access points as this is considered a breach of this policy. This may also mean that if you decide to enrol in our programme in future, you may not be accepted, however this is reviewed on a case-by-case basis.
Since our products and services involve digital delivery, system access and preparatory work, we will respond and support any dispute with evidence such as timestamps, delivery logs, IP data, email confirmation records, platform access logs, communication history and service agreements. We are committed to honest, respectful communication and we will always do our best to resolve concerns fairly.
Our Commitment to You
Although purchases cannot be refunded, we genuinely care about your growth so if you feel stuck, unsure or confused about how to use a product or if you need guidance with a programme that you’ve purchased, please feel free to reach out and we will do our best to support you, guide you and help you make the most out of your investment.
Every programme, product and service we create is built with excellence, intentionality and deep spiritual care. We however cannot guarantee outcomes because transformation requires your committed participation but we stand behind the quality, integrity and the purpose of everything that we offer.
Contact Us
If you have any questions or you need clarity regarding this Refund Policy or you require support before making a purchase, you can contact us at:
📧 vye@dymundlyfe.com
🌐 www.dymundlyfe.com/contact
📍 Address available upon request
We strongly encourage you to review this policy in full prior to purchasing any product or programme so you can ensure that your decision is intentional, aligned and informed.